Tower Showers

We are pleased that you have chosen a TowerShowers.com product for your home and will be shipping your product shortly. Your new shower product(s) will be leaving our dock in good condition. However, despite our best efforts to package our products securely, damage will occasionally occur in transit. Please take a moment to review the following receiving guidelines to ensure that your TowerShowers.com product(s) have arrived in good condition.

You will receive a Shipment Confirmation from us when your product ships. This communication will include the carrier's Shipment Tracking Number and the address and telephone number of the destination terminal for your reference.

CONTACT THE CARRIER'S DESTINATION TERMINAL

Contact the terminal on the day that your shipment is due to arrive

Schedule a mutually convenient time to pick up your shipment

UPON ARRIVAL AT THE TERMINAL

Inspect the crate for any obvious signs of damage

Open the crate to inspect for concealed damage

TAKE YOUR TIME TO INSPECT THE SHIPMENT!

ALL damage, no matter how slight, MUST be noted on the receiving paperwork in order for the carrier to process a damage claim.

IF THERE IS NO DAMAGE

Take your new TowerShowers.com shower product(s) home, install, and enjoy!

IF THERE IS DAMAGE

Note ALL damage in a conspicuous place on the receiving paperwork prior to signing for your shipment.

Request to initiate a damage claim before leaving the terminal. The carrier's personnel will then advise you regarding the claim process and whether to take your shipment with you or leave it on their dock for inspection.

PLEASE NOTE: Tower Industries, Ltd. cannot initiate a damage claim for you. The responsibility to initiate a damage claim rests solely with the receiving party.

Receiving Your Common-Carrier Shipment

DIY Order Process